Return policy

 

Thank you for your order on www.yonka.co.uk!

 

If for some reason you were not completely satisfied with your order, you can use your right of withdrawal within 14 days from reception of the order.

In the particular case of altered texture or flavor (s) or intolerance please contact us by phone prior to +33 1 3980 1900 or email contact@yonka.co.uk., a specific return procedure will then be communicated.

 

Conditions for admissibility of a return:

- The return must be within 14 days of the order receipt by Customer.

- The return form below must accompany his return, to facilitate processing.

- Reimbursement concerns the total amount paid for the purchase, including shipping.

- The shipping cost of return shipment shall be borne by the Customer.

- In the case of a technical malfunction or error on references supplied return costs will be reimbursed.

- The product must be intact in its original condition, in its packaging, with accessories and instructions. It must not have been used.

- In principle, the shipping cost of return shipment shall be borne by the Customer. In the case of a technical fault or error on references supplied return costs will be reimbursed.

 

- If a box or set had to be returned, it is imperative to send this entire box or that game.

         

We advise you to follow these instructions:

1. Use the original packaging to return the product.

2. Complete and attach the return form below:

 

I hereby notify you my withdrawal from the contract for the sale of the property below:

Ordered on................................................... / Received on..................................

Purchase order number: .................................

Product reference (on your order):_____________Refund: _______ Exchange _______

Return reason:

Product damaged in transit: _

Product not in accordance with my order: _

Product does not meet my expectations: _

Bottle or tube defect: _

Other: ................................................................................................................................................

Comments: ………………………………………………………………………………………………………………………………

Name of Customer:

Address of Customer:

Signature of Customer:

Date:

 

3.   Send the package to the following address:

Duhamel Logistics

Yon-Ka order return

Voie du Futur Parc d’Affaires des Portes

27100 Val De Reuil

France

 

 

Upon receipt of the returned order or proof of shipping the returned product, the refunds will be made within 14 days. The refund will be issued in the name of person named in the "Billing" section and via the payment method used when placing the order.

 

Any risk associated with returning the product is borne by the Buyer.